The Star Casino Terms and Conditions

Introduction and acceptance of terms

When you register an account, log in, or continue to use our website, you accept our The Star Casino general rules as they apply from time to time. These terms form a binding agreement between you and us. We may update sections of these rules where necessary to reflect operational, legal, regulatory, or security requirements, and the latest version published on our website will apply from the time it is made available.

You are responsible for reviewing these terms before using your account. Continued use of our services after any update will normally be treated as acceptance of the revised version. If you have any questions about how these terms apply, you may contact support before using your account further.

Account registration and verification

To register with us, you must meet the legal age requirement that applies to gambling in your jurisdiction. Where no different local standard applies, you must be at least 18 years old to open and use an account. We do not knowingly permit underage gambling, and any account found to have been opened or used by a person below the required age may be suspended or closed.

You must provide complete, accurate, and current personal information during registration and keep those details up to date. You may only register one personal account unless we expressly allow otherwise. Your account is for your own use only and must not be transferred, shared, sold, or used on behalf of another person.

As part of our compliance obligations, we may carry out identity, age, and security checks at registration, before withdrawals, or at any other stage of the customer relationship. Because specific required documents are not listed here, we may request verification information and supporting documentation where reasonably necessary to confirm your identity, address, age, source of funds, or ownership of a payment method. You agree to provide requested information promptly and in a format we can review.

We may restrict or refuse registration from jurisdictions where use of our services is not permitted. As licensing details are not stated here, eligibility may depend on the laws and regulatory conditions that apply to your location at the time of registration and ongoing use. It is your responsibility to ensure that accessing our services is lawful where you are located.

If verification is incomplete, delayed, inconsistent, or raises security concerns, we may place limits on the account, suspend certain transactions, withhold withdrawals pending review, or close the account where appropriate. To help avoid interruptions, please ensure the information you submit is accurate and belongs to you.

Deposits, withdrawals and financial rules

All deposits and withdrawals must be made in accordance with the payment options we make available on our platform from time to time. As specific payment methods are not listed in these terms, availability may vary depending on your location, account status, verification level, and any checks required for security or compliance. We may add, remove, or limit payment options where necessary.

You may only use payment methods that are registered in your own name and that you are authorised to use. We do not permit the use of third-party cards, accounts, wallets, or other funding instruments unless we expressly approve otherwise. This rule helps us meet anti-money laundering obligations and protect both players and our business from misuse.

When you deposit, you confirm that:

• the funds are lawfully obtained and under your control;
• the payment method belongs to you or is validly authorised for your personal use;
• you are not depositing on behalf of another person;
• you will not attempt to reverse, deny, or unlawfully charge back legitimate transactions.

We may carry out checks on deposits and withdrawals at any time. These reviews may include identity verification, ownership checks for payment methods, transaction monitoring, and requests for further information where activity appears unusual or where we are required to do so by law or internal policy. We reserve the right to delay, decline, reverse, or cancel transactions where there is a reasonable compliance, security, or fraud-related concern.

Withdrawals are generally processed back to a verified payment method where possible, subject to our internal controls and any legal requirements. Before we release funds, we may ask you to complete outstanding verification steps. If your account has been used in a way that suggests misuse of payment systems, money laundering risk, fraud, or attempts to move funds without genuine gameplay, we may suspend the account and investigate further.

We also reserve the right to void balances, winnings, or transactions connected with payment abuse, reversed deposits, unlawful activity, or material breaches of these terms. You are responsible for any losses, fees, or costs caused by unauthorised chargebacks, payment disputes raised without valid grounds, or misleading information supplied during financial checks. If you are unsure whether a payment method is suitable for use on your account, please contact support before making a transaction.

General bonus and promotional terms

From time to time, we may offer bonuses or promotions subject to separate promotional rules. Any such offer forms part of these The Star Casino terms of service and must be read together with the specific terms attached to that promotion. As no welcome bonus amount, percentage, or wagering requirement is stated here, any promotional value and conditions will be those published with the relevant offer at the time it is made available.

Unless stated otherwise in the specific promotion, bonuses are intended for recreational use by eligible customers only. We may limit, amend, suspend, reclaim, or withdraw any bonus if we reasonably believe it has been claimed in error, used in a way that conflicts with the promotion, or connected with restricted play patterns.

Bonus abuse includes, without limitation:

• creating more than one account to claim the same offer more than once;
• acting together with other users to gain an unfair promotional advantage;
• using low-risk or irregular betting patterns designed mainly to convert bonus funds into cash value;
• providing misleading registration or payment details to access offers not intended for you.

Where wagering applies to a promotion, the specific offer terms will explain how those requirements are calculated and when bonus funds or winnings become withdrawable. During any wagering period, we may apply gameplay restrictions, contribution rules, or stake limits in line with the promotion. If a player breaches those rules, we may remove the bonus, cancel related winnings, or exclude the account from future offers.

We reserve the right to determine, acting reasonably, whether promotional play is consistent with these general rules and the individual bonus conditions. Promotions are not transferable and cannot be exchanged for cash unless their specific terms expressly say so. Before taking up an offer, please review the applicable conditions carefully. If anything is unclear, contact support for questions before you opt in.

Prohibited activities and account closure

To protect the integrity of our platform, certain conduct is strictly prohibited. You must not use our services in a way that is unlawful, deceptive, abusive, or intended to gain an unfair advantage over us or other users. We monitor account activity and reserve the right to review behaviour that appears inconsistent with normal personal play.

Prohibited activities include:

• opening or operating multiple accounts without our permission;
• sharing an account or allowing another person to use it;
• using false, incomplete, or misleading personal or payment information;
• using VPNs, proxies, or similar tools to bypass geographical or regulatory restrictions;
• engaging in fraud, attempted fraud, chargeback abuse, or payment manipulation;
• colluding with others or using unfair methods to influence outcomes;
• using software, bots, scripts, or any technical means to interfere with our services.

If we believe that your account has been used in breach of these rules, we may take action that includes warnings, temporary restrictions, suspension, bonus removal, voiding of affected transactions or winnings, and permanent closure of the account. Where required, we may also retain records, report relevant information to competent authorities, or take further steps to protect our legal and regulatory position.

Account closure may also occur where we can no longer provide services to you for legal, operational, verification, or risk-related reasons. If your account is closed, the treatment of any remaining balance will depend on the reason for closure, the status of any investigation, and any legal obligations that apply.

Licensing, jurisdiction and dispute resolution

We are committed to operating in line with applicable legal and regulatory standards. Where licensing details are published on our website, those details form part of the framework under which our services are offered. As the relevant regulatory body and country are not specified here, any reference to our licensing status should be read together with the current information displayed on our platform.

If you have a complaint or believe that a dispute has arisen under these The Star Casino general rules, you should first raise the matter with our support team through the contact options available on our website. As support channels and operating hours are not listed in these terms, please refer to the current support section of our platform for the correct contact route and availability.

We will review complaints in line with our internal procedures and aim to deal with them fairly and within a reasonable time. If the matter cannot be resolved through support, we may refer to any escalation or dispute process that applies under our regulatory framework or governing terms. You may also return to the homepage to review any linked policy pages that work alongside these terms.